At Oriental Hairs, customer satisfaction is our top priority. We take pride in the quality of our hair extensions, wigs, and related products and ensure that every order is thoroughly inspected before dispatch. However, we understand that there may be circumstances where you need to cancel an order or request a return/refund. This policy outlines the conditions and procedures for cancellations, returns, replacements, and refunds.

1. Order Cancellation Policy

We process and prepare orders as quickly as possible to ensure timely delivery. Therefore, we accept cancellations only within 24 hours of placing the order.

  • To request a cancellation, please contact our customer support team immediately via email at info@orientalhairs.com or call us at 9958222671.
  • If your order has not yet been processed or shipped, we will cancel it and initiate a refund to your original payment method.
  • Once the order has been processed, packed, or shipped, it cannot be cancelled.

Note: Custom orders or made-to-order products cannot be cancelled once the production process has started.

2. Return Policy

Due to the nature of hair products and hygiene standards, we maintain strict policies regarding product returns. Returns are only accepted under the following conditions:

2.1. Eligible Reasons for Return

  • You received the wrong product, size, or color.
  • The product was damaged or defective upon arrival.
  • The item you received is significantly different from what was described or shown on the website.

2.2. Conditions for Returns

To qualify for a return:

  • The product must be unused, unworn, and unwashed.
  • It must be returned in its original condition and packaging, including all tags, seals, and accessories.
  • Any tampering, cutting, washing, dyeing, or styling of the hair will void the return eligibility.
  • Returns must be initiated within 7 days of receiving the order.

2.3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Products that have been used, worn, washed, or altered.
  • Custom-made or special order hair extensions and wigs.
  • Clearance or final sale items marked as “non-returnable” or “no refund.”

3. Return Process

To initiate a return:

  1. Contact Us: Email us at info@orientalhairs.com within 7 days of receiving the product. Include your order number, reason for return, and photos/videos (if applicable).
  2. Approval: Our support team will review your request and notify you of the return approval or rejection within 24–48 hours.
  3. Ship the Product: If approved, you will receive return shipping instructions. Pack the item securely and ship it to the provided return address.
  4. Inspection: Once we receive the returned product, our quality control team will inspect it.
  5. Refund/Replacement: If the return is approved after inspection, we will initiate a refund or dispatch a replacement as per your request.

Return Shipping Costs:

  • If the return is due to our error (wrong/damaged product), we will cover the return shipping costs.
  • If the return is due to customer reasons (e.g., change of mind, incorrect size ordered), return shipping costs will be the responsibility of the customer.

4. Refund Policy

Once your return is received and approved after inspection, we will process your refund.

4.1. Refund Timeline

  • Refunds will be initiated within 5–7 working days after the return has been approved.
  • The amount will be credited back to the original payment method used at the time of purchase.
  • Please note that it may take an additional 2–4 working days for your bank or payment provider to reflect the amount in your account.

4.2. Refund Deductions

  • Original shipping charges are non-refundable unless the return is due to our error.
  • If the returned item does not meet the eligibility criteria mentioned above, the return will be rejected, and the item will be sent back to you at your expense.

5. Replacement Policy

If you prefer a replacement instead of a refund:

  • You must inform us while initiating the return request.
  • Replacements are subject to stock availability.
  • If the requested product is out of stock, we will offer a full refund instead.

6. Damaged, Defective, or Wrong Product Received

If your order arrives damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery by emailing info@orientalhairs.com with clear photos or videos of the product and packaging.
  • Our team will verify the issue and arrange a replacement or refund as per your preference.

Failure to report the issue within 48 hours may result in the product being deemed as accepted, and no claim will be entertained.

7. Late or Missing Refunds

If you haven’t received a refund within 7 working days:

  • Check your bank account again.
  • Contact your credit card company or bank, as it may take additional time for the refund to reflect.
  • If you’ve done all of this and still haven’t received your refund, please contact us at info@orientalhairs.com.

8. Important Notes

  • Oriental Hairs reserves the right to reject returns or refunds that do not meet the terms mentioned in this policy.
  • We are not responsible for products lost or damaged during return shipping. Please use a reliable courier and keep proof of postage.
  • This policy applies only to purchases made directly from www.orientalhairs.com. If you purchased from a reseller or third-party marketplace, please refer to their return policies.

9. Contact Us

For any queries related to cancellations, returns, or refunds, please reach out to us at:

📧 Email: info@orientalhairs.com
📞 Phone: +91-9958222671